Operations Leader, Norfolk Southern Services Account

Who will you be working with?

Reporting directly to the Freight Services Norfolk Southern Account Leader, the Senior Operations Leader (Norfolk Southern Services Account) leads a dispersed operational team responsible for contract execution and customer satisfaction across the eastern US.

How will you make a difference?

The unique structure of the NS Services Account provides the opportunity for ample customer exposure, operational experience, and leadership. This structure amplifies the impact of your decisions and strategic focus, requiring the ability to execute long-term planning, and contribute to the overall business strategy.

What will your typical day look like?

• Lead, coach, and mentor the Technical Advisors and other Wabtec employees under your charge towards the safe and efficient execution of the services agreement under which the team operates
• Provide technical leadership for assigned Programs and Customers contracts assuring operating integrity
• Establish goals and program direction to achieve reliability, cost control, and reputation objectives
• Provide technical leadership and direction to the Customer, Project, Engineering Programs, and other interfacing functional organizations
• Ensure customer reliability data is tracked in Wabtec databases for consistent reporting of reliability metrics for all Wabtec Fleets.  Monitor root cause data to ensure reliability programs address the top failure modes.
• Assure development, implementation, and maintenance of technical operating plans for each assigned program or customer.  This includes programs to address to top failure modes.
• Drive reliability cases with the Reliability COE to ensure our warranty products are performing well.
• Provide direction and leadership with interfacing organizations in the initiation and implementation of design changes or modifications and repairs to meet requirements and needs
• Assure periodic technical customer meetings or reviews are conducted
• Monitor the technical support of the customer to set internal priorities
• Provide for the most efficient use of company assets in pursuit of corrective actions or improvements
• Provide and maintain a Generic Work Scope Planning Guide for assigned programs
• Provide direction / training for all technical customer interfaces for specific customer application, including performance, work scopes, costs, and forecasts
• Take a leadership role in the definition of elements and recommendations supporting the overall best interests of both the customer and the company
• Effectively communicate and influence partnership programs, interactions, and relationships
• Support processes to improve efficiencies of the team

What do we want to know about you?

• Bachelor's Degree from an accredited college or university in business or a technical discipline Degree (Or a 2-year degree with 8 years of professional work experience, Or a High School Diploma / GED with a minimum of 10 years of Operations or Military leadership experience)
• Minimum of an additional 5 years of operations, logistics, reliability, engineering, or other related field preferably with ample customer facing responsibility
• Successful experience supporting/executing a services contract
• Ability and willingness to travel, as required

Desired Characteristics

• Graduate degree in business administration, and/or a technical discipline
• Proven leadership skill in both business planning and information technology, preferably in a Services line of business

Our job titles may span more than one career level. The salary rate for this role is currently $104800-149300 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.