Customer Care Executive

JOB DESCRIPTION

Position Title:

Customer Care Executive, India

Function:

Customer Care & Supply Chain

Reports to:

Director, Customer Care & Supply Chain, APAC & China

Primary Purpose

The Customer Care Executive is a versatile professional who places customers at the forefront of their responsibilities, actively contributing to the organization by offering comprehensive administrative support, exceptional customer service, and valuable sales assistance. This role involves collaborating with various internal functions, managing customer accounts, processing orders, handling complaints, and ensuring smooth delivery and documentation processes. This role will work closely with Sales, Service and internal teams to deliver best customer experience as a single point of contact for customers.

Key Responsibilities

• Act as a single point of contact between Sales/Customers and internal stakeholders for various customer-related matters.
• Collaborate closely with internal teams and external partners to provide a seamless and exceptional customer experience.
• Responsible for timely and accurate orders processing (Sales and Service Orders), management of order/delivery, maintenance of customer account and price in the system.
• Responsible for the coordination between business partners and internal functions on orders follow up, deliveries scheduling, inventory depletion, servicing, return to office for value-added tasks, permit application and shipment documentations.
• Responsible for processing of local, export, drop-shipment and return orders ensuring compliance with regulations.
• Provide administration support to the Sales Team for administrative tasks, CRM-related activities, forms completion and price update.
• Provide support Sales and Service team in Tender and Contract Management.
• Generate operational reports from Salesforce (CRM)/SAP (ERP) or other reports as requested.
• Handle customer complaints by recording, investigating, and implementing corrective measures.
• Adhere to internal controls, global trade regulations, quality standards, and audit compliance.
• Perform any other tasks as assigned by Manager

Inherent Requirements

Qualifications & Experience

• 3 to 5 years of experience in order management and customer care.
• Customer oriented, prompt handling of customer request with attention to details.
• Knowledge of Order Management or/and Supply Chain related function preferred.
• Knowledge and hands-on experience on SAP ERP or/and Salesforce CRM Systems would be preferred.
• Proficient in MS Outlook, Excel, Word, and PowerPoint.

Key Skills & Competencies

• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities under tight timelines.
• High attention to detail and problem-solving capability.
• Service-oriented mindset with strong ownership.
• Good problem-solving skills (ability to identify issues, propose next step solutions and resolve customers’ problems effectively)
• Proactive, adaptable, organized, and able to prioritize task with minimal supervision.
• Good team play with the ability to work in a dynamic and fast-paced environment.
• Meticulous and comfortable to handle large quantities of documents.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.