Customer Service Representative

We are offering you:

• Work from home 2 days per week! 
• Company lunch once a quarter
• Permanent full-time position 
• Rewards & Recognition Program
• Discounted health insurance with Medibank
• Novated Leasing with Custom Fleet
• Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
• Access to our Employee Assistance Program

Who will you be working with?

In alignment with Wabtec’s Vision, Mission, and Values, be responsible for the effective and efficient delivery of customer service requirements that contributes to the overall achievement of business goals and objectives of the Transit business. Reporting to the Manager - Customer Care, you will liaise with many stakeholders within the business (engineers, quality team, purchasing), as well as several external customers. 

How will you make a difference?

The Customer Service Representative is a crucial customer facing role that delivers timely and accurate support, resolving issues efficiently, and improving customer satisfaction, building trust and strengthening customer relationships.

Where is the position located?

Rydalmere, NSW

What will your typical day look like?

• Answering and acting upon customer phone calls and emails.
• Strong written business communication, with proven experience in managing and responding via shared inboxes.
• Responding to customer requests and updating them on stock availability, delivery times etc;
• Preparing and submitting quotations and other documentation;
• Work in detail with the Sage ERP commercial system involving all aspects quotations, sales orders, shipping documents and invoices;
• Collating and entering sales orders; and coordinating dispatches;
• Interacting with external sales, service personnel, warehouse and accounts staff, as well as other business units as required;
• Order handling involving preparing export documentation for stock shipped internationally when required. Monitor deliveries and expediting;
• Establish and develop good working relationships with customers;
• Commitment to Quality, Safety and Environmental requirements; and
• Any other duties directed by your manager.

What do we want to know about you?

Qualifications and Skills

• Experience in a similar customer services role, with sales experience 
• Strong attention to detail
• A proactive “can do” attitude, ability to multitask and take job ownership
• Experience in the rail industry advantageous (however not essential) 
• Experience in the use of MS Word & Excel and ERP Systems;
• Sales skills on the phone and by written correspondence;
• Excellent communication and interpersonal skills.;

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression. This also includes providing meaningful employment for current and former Australian Defence Force (ADF) personnel, Aboriginal and Torres Strait Islander people, and refugees or asylum seekers. If you have a disability or special need that requires accommodation, please let us know.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.