Job Description
Who will you be working with?
In this role, you support the Sales Teams in Hong Kong, USA, Europe and Australia managing administrative tasks, ensuring smooth operations, and delivering timely and accurate documentation.
In this position, you report direct to the Customer Service Supervisor in Hong Kong.
How will you make a difference?
As a member of the Customer Service Team, you will be responsible that sales processes run smoothly by processing customer orders, purchase orders and shipping documents. You coordinate between sales, logistics and operations and communicate the delivery schedules to our customers.
What do we want to know about you?
- Strong verbal and written communication skills in English and Chinese (Cantonese and Mandarin).
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Excel, Word, PowerPoint) and CRM systems.
- High attention to detail and accuracy.
- Ability to work under pressure and manage tight deadlines.
- Willing to periodically travel to Hong Kong.
- Experience in sales operations or administrative roles and knowledge of ERP systems are preferred.
What will your typical day look like?
Sales Support & Coordination
- Prepare and process sales orders, purchase orders and shipping documents.
- Coordinate between sales, logistics, and finance to ensure timely order fulfillment.
- Support the onboarding of new customers with required documentation and set-up.
- Arrange and coordinate shipments with external logistics companies.
- Other job duties if required by the Company.
Customer & Internal Communication
- Respond to customer inquiries related to orders, pricing, or product availability.
- Liaise with internal departments to resolve delivery, billing, or product issues.
- Provide administrative support during customer presentations or events.
Additional Information
What could you accomplish in a place that puts People First?
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.
